Responsibilities:

• Provide user support regarding the information system via phone, email, and the ticketing system.

• Resolve incidents and problems related to the system's operation.

• Train users on the fundamental aspects of working with the system.

• Ensure the stable performance and operation of the information system.

• Perform basic administrative tasks (password resets, configuring access permissions, creating user accounts).

• Monitor system logs, troubleshoot failures, and escalate issues when necessary.

• Escalate technically complex requests or bugs to the next level of support.

• Test new system features and updates.

• Participate in gathering and analyzing user requirements.

• Maintain the knowledge base and create user-friendly instructions.

• Document incidents and their resolutions in reports.

• Keep the system's technical documentation up-to-date.

Requirements:

• A minimum of 2 years of experience in a similar role.

• Solid understanding of the principles behind information systems and databases.

• Proficiency in Windows/Linux OS at an advanced user level.

• Experience with Jira.

• Basic knowledge of SQL, network protocols, and how web applications work.

• Ability to read and work with technical documentation.

• Strong ability to communicate effectively with colleagues and clients in a fast-paced environment, while remaining calm and composed under pressure.

What We Offer:

• Work Schedule: 5-day work week with two rotating shifts: a day shift (09:00 - 18:00) and a night shift (18:00 - 02:00).

• Official Employment: Full compliance with the Labor Code of the Republic of Uzbekistan, including 28 calendar days of paid vacation.

• Culture: No strict dress code—we are committed to breaking the stereotypes of a typical government organization.

• Team: An opportunity to work with a strong team of professionals who are eager to share their knowledge and experience.

• Impact: Involvement in large-scale, meaningful projects aimed at creating services that improve the lives of citizens and optimize business processes for the country's leading enterprises.

• Growth: Ample opportunity for autonomy and to actively influence the company's development.

We look forward to welcoming you to our team to achieve new heights together!