Responsibilities:

• Perform technical analysis of B2B client inquiries regarding integration, request errors, authorization, parameters, environments, and reproducibility;

• Analyze incident causes: gather facts, test hypotheses, and identify the root cause (integration error, configuration issue, system limitation, or defect);

• Reproduce issues: build control requests, verify scenarios in Postman, compare parameters, and analyze environment discrepancies;

• Work with logs and request tracing: search for Request/Correlation IDs and match timestamps, statuses, parameters, and responses;

• Prepare temporary workarounds and technical recommendations for clients pending a final fix;

• Document tickets for development: provide clear descriptions, reproduction steps, expected/actual results, logs, versions, impact, and priority;

• Collaborate with the development team and architects: clarify root causes, verify fixes, and confirm solutions;

• Participate in release testing and verify fixes before and after deployment (smoke/regression testing on key integration scenarios);

• Maintain and expand the Knowledge Base: document use cases, diagnostic trees, tags, conditions, solutions, and version fixes;

• Provide consultation and methodological support to L1 Support: assist in diagnostics, control escalation quality, and reduce recurring inquiries;

• Participate in refining requirements for system improvements: gather details and formulate clear input data for development (User Stories/AC at a basic level).

Requirements:

• 3+ years of experience in one of the following roles: L2 Support (Integration), System Analyst, QA Analyst, Technical Consultant for API/SDK, or Integration Engineer;

• Understanding of client-server architecture and system integration principles;

• Strong understanding of REST API and HTTP:

  • Methods (GET/POST/PUT/DELETE);

  • Status codes (400/401/403/404/409/422/429/500);

  • Headers/Body/Query params;

  • Tokens/Signatures/Authorization (basic level);

• Practical experience with Postman (or similar tools): collections, environment variables, request reproduction, and response analysis;

• Log diagnostics skills:

  • Searching for Request ID/Correlation ID;

  • Correlating events by timestamp;

  • Isolating key error indicators;

• Understanding of network interaction basics: HTTPS, timeouts, DNS, connectivity issues, Proxy/VPN (at a diagnostic level);

• Basic SQL skills (SELECT, WHERE, JOIN for reading/verifying data);

• Experience with Jira: ticket management, status tracking, prioritization, and writing high-quality tasks for developers;

• Experience with Confluence or similar Knowledge Base systems: structuring knowledge and keeping it up to date;

• Strong technical writing skills: ability to write clear, structured, and reproducible documentation (steps, conditions, input/output data).

Conditions:

• Work schedule: 5 days a week, 09:00 to 18:00;

• Official employment in accordance with the Labor Code of the Republic of Uzbekistan, including 28 calendar days of paid leave;

• No strict dress code — we aim to break the stereotypes surrounding government organizations;

• Work within a strong team of professionals ready to share knowledge and experience;

• Participation in major projects aimed at creating services to improve the population's quality of life and optimizing business processes for the country's leading enterprises;

• Ample opportunities for independent decision-making and active influence on the company's development.