Responsibilities:

• Providing information about services, rates, connection and disconnection terms, and helping to resolve issues related to the use of the company’s services.
• Handling contracts, registering new users, making changes to client data, and managing personal accounts.
• Receiving and processing requests from subscribers to fix malfunctions, assisting with connection or equipment setup issues.
• Coordinating with technical services, accounting, and other departments to resolve customer inquiries.
• Consulting on payment issues, checking and correcting bills, processing payments and refunds, and managing debts.

Requirements:

• Understanding of sales processes.
• Knowledge of business communication ethics, rules for establishing business contacts, and conducting negotiations.
• Proficient in Office, Excel.
• Familiarity with billing (experience with similar programs is welcome).
• Understanding of the provided services (hosting, colocation, VPS).
• Ability to work in a multitasking environment.

What we offer:

• Competitive salary.
• Opportunities for professional development.
• Corporate events and bonuses.
• Office in the city center with all amenities.