Responsibilities:

• Monitor the availability and performance of key information systems, servers, and network resources.

• Respond promptly to incidents, logging and resolving technical issues according to Service Level Agreements (SLAs).

• Handle user requests via the Help Desk system: logging, classifying, escalating, and resolving issues.

• Service client server hardware, including rack mounting/dismounting, diagnostics, and initial inspections.

• Perform network configuration tasks for client equipment, such as configuring ports and VLANs, and assigning/tracking IP addresses.

• Install and perform initial configuration of Linux servers.

• Support client web hosting, work with control panels (e.g., cPanel, Plesk), and resolve content display issues.

• Provide technical support for co-location and virtual server rental services, including tracking deployed equipment.

Requirements:

• 1+ year of experience in a technical support or system administrator role.

• Proficiency with monitoring systems (e.g., Zabbix, Prometheus) and Help Desk platforms (e.g., GLPI, OTRS, Freshdesk).

• Solid understanding of IT infrastructure principles: servers, switches, VLANs, IP addressing.

• Skills in mounting, installing, and servicing server hardware (including third-party client physical servers).

• Experience configuring network interfaces and managing network resources (ports, IPs, VLANs).

• Basic installation and configuration skills for Linux operating systems (e.g., Debian, Ubuntu, Rocky Linux).

• Knowledge and experience with web hosting control panels (e.g., ISPmanager, cPanel, Plesk).

• Basic understanding of email service principles and common software (e.g., Postfix, Dovecot).

• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and politely to clients.

• Responsible, punctual, and willing to work shifts and adhere to SLA protocols.

What We Offer:

• Work schedule: Monday to Friday, 09:00 to 18:00.

• Employment according to the Labor Code of the Republic of Uzbekistan, including 28 calendar days of paid annual leave.

• A relaxed dress code – we're challenging the stereotypes of government organizations.

• Opportunity to work within a strong team of professionals eager to share their knowledge and experience.

• Involvement in large-scale, impactful projects focused on creating services to improve citizens' lives and optimizing business processes for leading national enterprises.

• Significant autonomy for decision-making and the chance to actively shape the company's direction.