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Technical Support Specialist

Shift-based

1-3

Main Office

24.06.2025

Work Conditions

Responsibilities:

  • Receive, register, and process incoming user requests related to access to information systems;

  • Analyze the causes of requests and provide an initial technical assessment;

  • Initiate the access granting procedure when sufficient grounds are present;

  • Communicate with technical and specialized departments for prompt incident resolution;

  • Maintain internal reports and documentation for requests;

  • Ensure a high level of customer service;

  • Comply with quality standards and SLA deadlines when handling requests.

Requirements:

  • Confident computer skills, understanding of basic principles of working with information systems and internal portals;

  • Experience in technical support, service desk, or client assistance is a plus;

  • Ability to clearly express thoughts and maintain a professional communication style;

  • Willingness to work in shifts (including night shifts, weekends, and holidays);

  • Attentiveness, responsibility, and stress resistance;

  • Ability to quickly navigate non-standard situations;

  • Proficiency in Uzbek and Russian languages.

What we offer:

  • Shift-based schedule: 7 days a week (flexible multi-shift options available):

    • Shift #1: 9:00 AM – 1:00 PM

    • Shift #2: 2:00 PM – 6:00 PM

    • Shift #3: 6:00 PM – 10:00 PM

  • No strict dress code — we aim to break stereotypes about government organizations;

  • Work in a strong team of professionals ready to share knowledge and experience;

  • Participation in large and meaningful projects aimed at improving public services and optimizing business processes in leading national enterprises;

  • Broad opportunities for independent decision-making and actively contributing to the company’s growth.

Interested in this Vacancy?

Be sure to familiarize yourself with the duties and working conditions before responding to the job posting