Technical Support Specialist
Work Conditions
Responsibilities:
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Receive, register, and process incoming user requests related to access to information systems;
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Analyze the causes of requests and provide an initial technical assessment;
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Initiate the access granting procedure when sufficient grounds are present;
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Communicate with technical and specialized departments for prompt incident resolution;
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Maintain internal reports and documentation for requests;
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Ensure a high level of customer service;
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Comply with quality standards and SLA deadlines when handling requests.
Requirements:
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Confident computer skills, understanding of basic principles of working with information systems and internal portals;
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Experience in technical support, service desk, or client assistance is a plus;
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Ability to clearly express thoughts and maintain a professional communication style;
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Willingness to work in shifts (including night shifts, weekends, and holidays);
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Attentiveness, responsibility, and stress resistance;
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Ability to quickly navigate non-standard situations;
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Proficiency in Uzbek and Russian languages.
What we offer:
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Shift-based schedule: 7 days a week (flexible multi-shift options available):
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Shift #1: 9:00 AM – 1:00 PM
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Shift #2: 2:00 PM – 6:00 PM
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Shift #3: 6:00 PM – 10:00 PM
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No strict dress code — we aim to break stereotypes about government organizations;
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Work in a strong team of professionals ready to share knowledge and experience;
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Participation in large and meaningful projects aimed at improving public services and optimizing business processes in leading national enterprises;
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Broad opportunities for independent decision-making and actively contributing to the company’s growth.
Interested in this Vacancy?
Be sure to familiarize yourself with the duties and working conditions before responding to the job posting