Responsibilities:

• Receive, register, and process incoming user requests related to access to information systems;

• Analyze the causes of requests and provide an initial technical assessment;

• Initiate the access granting procedure when sufficient grounds are present;

• Communicate with technical and specialized departments for prompt incident resolution;

• Maintain internal reports and documentation for requests;

• Ensure a high level of customer service;

• Comply with quality standards and SLA deadlines when handling requests.

Requirements:

• Confident computer skills, understanding of basic principles of working with information systems and internal portals;

• Experience in technical support, service desk, or client assistance is a plus;

• Ability to clearly express thoughts and maintain a professional communication style;

• Willingness to work in shifts (including night shifts, weekends, and holidays);

• Attentiveness, responsibility, and stress resistance;

• Ability to quickly navigate non-standard situations;

• Proficiency in Uzbek and Russian languages.

What we offer:

• Shift-based schedule: 7 days a week (flexible multi-shift options available):

  • Shift #1: 9:00 AM – 1:00 PM

  • Shift #2: 2:00 PM – 6:00 PM

  • Shift #3: 6:00 PM – 10:00 PM

• No strict dress code — we aim to break stereotypes about government organizations;

• Work in a strong team of professionals ready to share knowledge and experience;

• Participation in large and meaningful projects aimed at improving public services and optimizing business processes in leading national enterprises;

• Broad opportunities for independent decision-making and actively contributing to the company’s growth.