Responsibilities:

• Technical analysis of B2B client requests regarding integration, covering request errors, authorization, parameters, environments, and reproducibility.
• Incident cause analysis: fact gathering, hypothesis testing, identifying the root cause (integration error, configuration, system limitations, defect).
• Problem reproduction: building control requests, validating scenarios in Postman, comparing parameters, analyzing environment differences.
• Working with logs and request tracing: searching for request/correlation IDs, matching timestamps, statuses, parameters, and responses.
• Preparing temporary workarounds and technical recommendations for clients pending the final fix.
• Formalizing tickets for development: clear descriptions, reproduction steps, expected vs. actual results, logs, versions, impact, and priority.
• Collaboration with the development team/architects: clarifying causes, verifying fixes, confirming solutions.
• Participation in release testing and verifying fixes before/after rollout (smoke/regression testing on key integration scenarios).
• Maintaining and growing the knowledge base: documenting cases, diagnostic trees, tags, conditions, solutions, and fixed versions.
• Consultation and methodological support for L1: assisting with diagnostics, controlling escalation quality, reducing repeat requests.
• Participation in clarifying requirements for improvements: gathering details, formulating clear input data for development (User Stories/AC at a basic level).

Requirements:

3+ years of experience in one of the following roles:

• L2 support (integration), System Analyst, QA Analyst, Technical Consultant for API/SDK, Integration Engineer.
• Understanding of client-server architecture and system integration principles. Strong understanding of REST API and HTTP:

• methods (GET/POST/PUT/DELETE);

• statuses (400/401/403/404/409/422/429/500);

• headers/body/query params;

• tokens/signatures/authorization (at a basic level); Practical experience with Postman (or equivalents): collections, environment variables, request reproduction, response analysis. Log diagnostics skills:

• searching for request ID/correlation ID;

• correlating events by time;

• identifying key error indicators. Understanding of network interaction basics: HTTPS, timeouts, DNS, connectivity issues, proxy/VPN (at a diagnostic level). Basic SQL (SELECT, WHERE, JOIN for reading/verifying data — if used in the company).

• Experience with Jira: managing tickets, statuses, prioritization, proper formatting of development tasks.

• Experience with Confluence or any Knowledge Base system: structuring knowledge, maintaining relevance.

• Ability to write technical texts: clear, structured, reproducible (steps, conditions, input/output data).

​​​​​​​What we offer:

• Work schedule: 5 days a week, from 09:00 to 18:00;
• Employment in accordance with the Labor Code of the Republic of Uzbekistan, providing 28 calendar days of leave;
• No strict dress code — we strive to break stereotypes about government organizations;
• Work in a strong team of professionals ready to share knowledge and experience;
• Participation in large and significant projects aimed at creating services to improve the lives of the population and optimize business processes in the country's leading enterprises;
• Wide opportunities for independent decision-making and active influence on company development.