Responsibilities:

• Monitor availability and performance of key information systems, servers, and network resources;

• Respond promptly to incidents, log and resolve technical issues according to SLA;

• Handle user requests through the Help Desk: registration, classification, escalation, and resolution;

• Maintain client server hardware (rack mounting/dismounting, diagnostics, initial inspection);

• Perform network setup for client equipment: port configuration, VLAN setup, IP address assignment and tracking;

• Install and perform initial setup of Linux-based servers;

• Support client web hosting, work with control panels, and resolve content display issues;

• Provide technical support for co-location and virtual server rental services, track hosted hardware.

Requirements:

• At least 1 year of experience in technical support or as a system administrator;

• Confident use of monitoring systems (Zabbix, Prometheus, etc.) and Help Desk tools (GLPI, OTRS, Freshdesk, etc.);

• Understanding of IT infrastructure: working with servers, switches, VLANs, IP addresses;

• Skills in assembling and maintaining server hardware (including client-owned physical servers);

• Experience with network interface configuration, resource tracking and allocation (ports, IPs, VLANs);

• Basic Linux OS installation and configuration (Debian, Ubuntu, Rocky Linux);

• Knowledge of web hosting control panels (ISPmanager, cPanel, Plesk, etc.);

• Basic understanding of mail services (Postfix, Dovecot, etc.);

• Clear verbal and written communication skills, ability to explain technical issues politely and clearly to clients;

• Responsibility, punctuality, willingness to take on-call shifts and work according to SLA procedures.

What we offer:

• Work schedule: 5 days a week, from 09:00 to 18:00;

• Official employment under the Labor Code of Uzbekistan, with 28 calendar days of paid leave;

• No strict dress code — we aim to break the stereotypes about government institutions;

• Work in a strong team of professionals ready to share knowledge and experience;

• Participation in large-scale and impactful projects aimed at improving public services and optimizing business processes in leading national enterprises;

• Wide opportunities for independent decision-making and active influence on the company’s development.